3.1 Sale and Purchase
Subject to the remainder of these Terms, and in consideration for the payment of the Price, we agree to prepare one letter of demand to your identified debtor, sent by Bradley Allen Love Lawyers (our “debt recovery legal partner”) (“the Service”).
a. Orders can be placed with Enforce Recoveries online by following the instructions under “Submit New Matter” in your Customer Account.
b. Enforce Recoveries engages our debt recovery legal partner to send the letter of demand. Therefore our debt recovery legal partner must first conduct a “conflict check” to ensure they do not already act for the debtor.
c. Enforce Recoveries will reject any Order where our debt recovery legal partner has a conflict of interest with the identified debtor. If this occurs, you will receive a full refund of the Price within 5 Business Days.
d. Once an Order has been received and accepted by us, an order confirmation will be sent to your nominated email address.
e. Enforce Recoveries reserves the right to accept or reject (in whole or in part) any Orders placed.
f. If Enforce Recoveries rejects an Order we will notify you at your nominated email account within 2 Business Days. If Enforce Recoveries rejects an Order due to a failure by you to upload complete or accurate information a refund of the Price will not be provided.
g. You may cancel your Order only if we have not yet provided the Service.
h. If you wish to cancel your Order, please contact email@example.com. We will notify you of the outcome of your cancellation via an email to your nominated email address. If you successfully cancel your Order we will organise a full refund of the Price already paid.
a. The price of all Services, delivery, and any other fees or charges that may apply (“the Price”) must be paid in full at the time you place an Order.
b. Payments may be made by credit card (Visa, Mastercard, Bankcard) or by some other means permitted by us from time to time as nominated on our payment page.
c. All Prices appear in Australian dollars and are inclusive of GST (where applicable).
d. Prices are correct at the time of display on the Website, although they are subject to change.
e. You are not entitled to set off the Price against any sums owed or claimed to be owed by either us or the identified debtor to you.
3.4 Security of Payment
a. Enforce Recoveries uses WooCommerce and Westpac PayWay for its online credit card transactions. All online credit card transactions performed on the Website are secured payments.
b. The following information applies to payments received by Enforce Recoveries via the Website:
i. Payments are fully automated with an immediate response;
ii. Your complete credit card number cannot be viewed by Enforce Recoveries or any outside party;
iii. All transactions are performed under SSL Certificate;
iv. All transaction data is encrypted for storage within bank-grade data centres, further protecting your credit card data; and
v. WooCommerce and Westpac PayWay advise that they meet the PCI-DSS compliance standards.
c. If you have questions about security of payment through our Website, you can email us at firstname.lastname@example.org.
a. The Price must be received in full before any Services are provided.
b. If your Order is submitted before 11am on a Business Day, and there is no conflict of interest, then we will send the letter of demand to the identified debtor by 5pm on the same Business Day.
c. If your Order is submitted after 11am on a Business Day, and there is no conflict of interest, then we will send the letter of demand to the identified debtor by 5pm on the next Business Day.
d. We will send a copy of the letter of demand to your nominated email address once it has been sent to the identified debtor.
e. Whilst we will use our best endeavours to meet the timeframes stated for delivery, please note that many factors can affect these timeframes and cannot guarantee that timeframes will always be met.
f. We are not liable for any costs, losses, damages or expenses arising from a failure to deliver the Services in the estimated timeframes.